Refund policy
This Refund Policy ("Policy") is applicable to all purchases from OMNI Electronics Australia, unless otherwise specified.
1. CUSTOMER SATISFACTION IS OUR PRIORITY
At OMNI Electronics Australia, customer satisfaction is our top priority. We provide refunds, repairs, and replacements in accordance with the Australian Consumer Law, outlined in this Policy. These benefits may supplement consumer rights under the Australian Consumer Law. It is essential to read and understand this Policy before making a purchase to be aware of your rights and what to expect in case you are not satisfied with your purchase.
2. AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded. For major service failures, you are entitled to cancel your service contract and receive a refund for the unused portion or compensation for its reduced value. For major failures with goods, you can choose a refund or replacement. If the failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. (b) Refunds, repairs, and replacements are offered in compliance with the Australian Consumer Law. (c) Consumer Guarantees protect consumers when purchasing products and services. (d) If the Australian Consumer Law applies, Consumer Guarantees take precedence over this Policy in case of any inconsistency. (e) For more information on the Australian Consumer Law and Consumer Guarantees, refer to the Australian Competition and Consumer Commission website. (f) In the event of a major failure, you may be entitled to a replacement, refund, or compensation for foreseeable loss or damage. (g) If a failure does not amount to a major failure, you may still be entitled to have the goods repaired or replaced.
3. CHANGE OF MIND / REFUND POLICY
We offer a refund or exchange within 10 days of purchase if you change your mind or if the product does not meet your expectations. A 20% restocking fee will be charged for refund/exchange requests, and the products must be returned in brand-new condition.
4. PRODUCTS DAMAGED DURING DELIVERY
(a) If a product is damaged during delivery, contact us promptly. (b) Return any damaged product in its received condition, including packaging. (c) We will arrange for repair, replacement, or provide a refund if you notify us within 14 days of receiving the damaged product. (d) OMNI Electronics Australia covers shipping costs for faulty products.
5. EXCEPTIONS
We may refuse repair, replacement, or refund if: (a) You misuse the product causing the issue. (b) You were aware of the problem(s) before purchasing. (c) You requested a service or alterations against our advice. (d) Other exceptions specified under the Australian Consumer Law apply.
6. SHIPPING COSTS FOR RETURNS
(a) If a product fails Consumer Guarantees, we cover shipping costs for returns and replacements. (b) For easily returnable products, you are responsible for return shipping. (c) For larger products, we will organize and cover postage, shipping, or collection costs. (d) If a returned product is ineligible for repair, replacement, or refund, you bear associated costs. (e) Change of mind returns incur a 20% restocking fee, and customers cover return shipping.
7. PRODUCTS CONTAINING YOUR DATA
Products returned may contain data. Backup data to avoid loss, as we are not responsible for data lost during repair or replacement.
8. ASSISTANCE FROM MANUFACTURERS
(a) Manufacturers may assist with their products and provide additional warranties. (b) You are not obligated to contact the manufacturer directly but may choose to do so.
9. RESPONSE TIME
We aim to process repair, replacement, or refund requests within 30 days.
10. HOW TO RETURN PRODUCTS
(a) Contact us to discuss a return. (b) Refunds will be issued in the original form of purchase. (c) Provide proof of purchase for eligibility. (d) Government-issued identification may be required. (e) We will advise you of the address you must return it to.
11. CONTACT US
For inquiries regarding this Policy or anything in relation to refunds, repairs, and replacements
Contact us at support@omnielectronics.com.au
12. SHIPPING ISSUES
OMNI Electronics Australia is not responsible for delays or interruptions caused by the carrier service used. We will provide assistance until the order/items arrive. If items do not arrive within 30 business days, Australia Post considers them lost, and OMNI Electronics will refund the total amount spent, reimbursing the customer.
This Return Policy ("Policy") applies to all purchases from us, unless stated otherwise.
1. CUSTOMER SATISFACTION IS OUR PRIORITY
At OMNI Electronics Australia, customer satisfaction is our top priority. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms outlined in this Policy. Any benefits specified in this Policy may apply in addition to consumer rights under the Australian Consumer Law. Please read this Policy before making a purchase to understand your rights and what to expect in the event you are not satisfied with your purchase.
2. AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded. For major failures with the service, you are entitled to cancel your service contract and receive a refund or compensation. You are also entitled to choose a refund or replacement for major failures with goods. If a failure does not amount to a major failure, you are entitled to have the failure rectified, or if not done, receive a refund for the goods. (b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. (c) The Australian Consumer Law provides Consumer Guarantees protecting consumers when buying products and services. (d) If the Australian Consumer Law applies, it prevails over any inconsistency between this Policy and the Australian Consumer Law.
(e) Further information about the Australian Consumer Law and Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. (f) If a product or service has a major failure, you may be entitled to a replacement, refund, or compensation. (g) If a product or service has a failure not amounting to a major failure, you may still be entitled to have the goods repaired or replaced.
3. CHANGE OF MIND / REFUND POLICY
We offer a refund/exchange if you change your mind within 10 days of purchase or if the product doesn't meet your expectations. A 20% restocking fee applies upon a refund/exchange request. Products must be returned in brand-new condition as received.
4. PRODUCTS DAMAGED DURING DELIVERY
In the event a product is damaged during delivery: (a) Contact us as soon as possible. (b) Return any damaged product in the condition received, along with packaging and other items. (c) We will organize to repair, replace, or provide a refund if you contact us within 14 days of receiving the product. (d) OMNI Electronics will cover shipping costs if deemed faulty.
5. EXCEPTIONS
We may refuse to provide a repair, replacement, or refund if: (a) You misused the product causing the problem. (b) You were aware of the problem(s) before purchase. (c) Services were requested against our advice, or you were unclear about your request. (d) Other exceptions under the Australian Consumer Law apply.
6. SHIPPING COSTS FOR RETURNS
(a) If a product fails to meet Consumer Guarantees, we cover shipping costs for the Returned Product and any replacement. (b) If the Returned Product is easily returned, you are responsible for return shipping, reimbursed if eligible for a repair, replacement, or refund. (c) If the Returned Product is too large or difficult to return, we will organize and cover shipping or collection at our cost. (d) If we cover costs but the product is ineligible, you'll pay inspection, postage, shipping, transportation, or collection costs. (e) Change of mind returns incur a 20% restocking fee, and customers pay return shipping via courier.
7. PRODUCTS CONTAINING YOUR DATA
Returned products may contain data. We recommend backing up data to avoid loss, removing sensitive data, as repair or replacement may result in data loss. We are not responsible for data lost during repair or replacement.
8. ASSISTANCE FROM MANUFACTURERS
(a) Manufacturers may provide assistance in resolving issues more quickly. (b) Manufacturers may offer warranties beyond Consumer Guarantees. Contacting the manufacturer is optional.
9. RESPONSE TIME
We aim to process repair, replacement, or refund requests within 30 days of receipt.
10. HOW TO RETURN PRODUCTS
(a) Contact us using the details at the end of this Policy. (b) Refunds are processed in the original form of purchase, unless otherwise determined. (c) Provide proof of purchase for eligibility. (d) Government-issued identification may be required. (e) We will confirm the address to send it through to to successful complete a return.
11. CONTACT US
For inquiries about this Policy or refund, repairs, or replacements, contact us at: support@omnielectronics.com.au